If you are not an admin, you should follow the articles as written, paying specific attention to the sections where you allow remote users to connect. If you are an admin on your own machine, as is standard for machines managed by ITS, you will not have issues remotely connecting. However, ITS does not support installation or troubleshooting of third party software. This can be resolved using third part software, such as TeamViewer. That means it is possible to connect to your work PC from a Mac at home, but it is not possible to connect to your work Mac from a PC at home. If the remote machine is running OSX (Mac) or Linux, you will not be able to remotely connect using supported software unless you also have a corresponding Mac/Linux local machine.Simply follow the guides below, paying specific attention to setting up the remote gateway on your local machine. If you are using a personal device, most likely you will not have either options. Pulse Secure VPN / Direct Access are not necessary to use this service.Please also be aware of security recommendations and best practices for using a personal device for work. However, ITS cannot offer direct support for personal machines in the event of problems that may arise. If you are using a personal computer, this service is still possible and you may follow these guides as they are written.
#Remote desktop access for mac full#
VPN: Pulse Secure VPN is not necessary to use Remote Desktop provided you have properly configured using the remote gateway with the full computer name. Remote Desktop Connection (Mac OSX) Undergraduate Students are able to access the William server through Remote Desktop.
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